- Incident and Dispatch Log8
- Appliance and Equipment Register8
- Health and Safety Incident Register8
- Training and Competency Matrix8
Ready when it matters
Guardian Emergency Services is a combined fire, rescue, state emergency and emergency management organisation serving a regional area of Victoria that stretches from the coast to the western volcanic plains.
CAQA Guardian Emergency Services, fire, rescue, state emergency and emergency management
Guardian Emergency Services is a combined fire, rescue, state emergency and emergency management organisation serving a regional area of Victoria that stretches from the coast to the western volcanic plains. Its career and volunteer members respond to structure fires, grass and bush fires, road crash rescue, hazardous materials incidents, storm and flood damage, land and swiftwater search and rescue, and industrial and domestic rescues. The organisation also runs the regional emergency communications centre that takes emergency calls and dispatches appliances, delivers community safety and fire prevention programs, and leads regional emergency planning, exercises, evacuation and recovery work with councils and partner agencies.
The organisation is organised into six divisions under the Chief Officer. Fire and Rescue Operations runs 28 fire stations, eleven of them staffed around the clock by career crews on a rotating four platoon roster and the rest crewed by volunteers. State Emergency Service Operations runs fourteen volunteer units with a duty officer system. The communications centre operates 24 hours a day on a three shift pattern. Community Safety, Emergency Management and Recovery, and Corporate Services, Training and Safety work business hours from regional headquarters and the Ballan campus, and every division surges to a regional operations structure when a major incident is declared.
Safety first
Every member goes home at the end of the shift, and no property or task is worth a life.
Service
Members serve the community in its worst moments with calm, competence and respect.
Teamwork
Career staff, volunteers and partner agencies work as one under a shared command system.
Learning
Every incident, exercise and near miss is an opportunity to improve, without blame.
Services and operations
To protect life, property and the environment through prepared people, reliable equipment and disciplined incident management.
Fire and rescue response
Around the clock response to structure, vehicle, grass and bush fires, road crash rescue, industrial and domestic rescue, and hazardous materials incidents across 28 fire stations.
State emergency service response
Storm and flood damage operations, tree stabilisation and removal, swiftwater and floodboat rescue, land search, vertical rescue and road crash rescue delivered by fourteen volunteer units.
Emergency communications
A 24 hour regional communications centre that receives emergency calls, dispatches appliances and units through computer aided dispatch, controls radio networks and monitors automatic fire alarms.
Community safety and prevention
Fire safety inspections of buildings and dangerous goods facilities, assessment of building plans, community education programs, permits during fire danger periods and prescribed burn planning with land managers.
Emergency management and recovery
Regional emergency risk assessment, emergency management planning with councils and agencies, exercise design and evaluation, evacuation planning, evacuation and recovery centre operations.
Training and equipment services
A training campus that delivers and assesses operational skills for career and volunteer members, and workshops that maintain, test and record appliances, pumps, breathing apparatus and rescue equipment.
Six departments, one workplace
Each department has a purpose, a lead, responsibilities, performance measures and the systems it works in. Students are placed in a department by their scenario.
Fire and Rescue Operations
Responds to fires, rescues and hazardous materials incidents from 28 stations, maintains appliances and equipment in a state of re...
Visit departmentState Emergency Service Operations
Delivers storm and flood damage operations, rescue and search through fourteen volunteer units with a regional duty officer, coord...
Visit departmentEmergency Communications Centre
Receives emergency calls transferred from the national emergency call service, dispatches appliances and units through computer ai...
Visit departmentCommunity Safety and Prevention
Reduces fire and emergency risk before it happens through building fire safety inspections, dangerous goods facility inspections, ...
Visit departmentEmergency Management, Planning and Recovery
Leads regional emergency risk assessment and planning with councils and partner agencies, designs and evaluates exercises, prepare...
Visit departmentCorporate Services, Training and Safety
Supports the Chief Officer and every division with finance, people services, health and safety, mental health and welfare, the tra...
Visit departmentWorking systems with real records
Every system is live in your browser: create, update, search, move cards on a board and export what you did. Reset returns the seed data at any time.
Incident and Dispatch Log
The official record of every incident and request for assistance, with type, location, resources, incident level, control times, safety officer and debrief status.
8 recordsAppliance and Equipment Register
Records every appliance, breathing apparatus set, rescue kit, ladder, chainsaw and detector with its checks, tests, services, defects and in service status.
8 recordsHealth and Safety Incident Register
The controlled record of injuries, exposures, near misses, hazards, vehicle incidents and equipment failures across stations, units, incidents and workplaces, with investigation and actions to closure.
8 recordsTraining and Competency Matrix
Records each member's operational competencies, currency and expiry dates, so that crews are formed and dispatched only from members recorded as competent.
8 recordsInspections, Permits and Programs Register
Tracks building and dangerous goods inspections, non-compliances and follow-ups, burn permits, prescribed burn approvals and community education programs.
8 recordsInbox
8 work requests from managers and colleagues, each linked to a scenario or a document.
Open inboxEight workplace scenarios
Sign in as a role, read the brief, work through the tasks using the documents and systems, then print an evidence summary for your assessor.
Complete the start of shift appliance and breathing apparatus check
You are a Recruit Firefighter on Geelong Central Pumper 1.
Open scenario Entry 3 to 4 hoursTake emergency calls and dispatch resources on a supervised shift
You are a Trainee Call Taker and Dispatcher in the Emergency Communications Centre.
Open scenario Intermediate 4 to 6 hoursLead a storm damage crew on roof and tree jobs
You are a Team Leader at the Surf Coast State Emergency Service unit.
Open scenario Intermediate 3 to 4 hoursWork a hazardous materials incident as a crew member
You are a Firefighter on the Geelong Central hazmat appliance.
Open scenario Intermediate 3 to 4 hoursConduct a fire safety inspection and a critical follow-up
You are a Community Safety Officer in Community Safety and Prevention.
Open scenario Advanced 3 to 4 hoursLead a crew and control a Level 1 structure fire
You are the Crew Leader and first arriving officer at a dwelling fire.
Open scenario Advanced 5 to 7 hoursConduct a grassfire emergency risk assessment for the western plains
You are an Emergency Management Officer in Emergency Management, Planning and Recovery.
Open scenario Advanced 5 to 7 hoursDesign and manage the regional evacuation and relief centre exercise
You are the Exercise Director for the 19 November regional exercise.
Open scenarioNotice board All notices
- Safety Breathing apparatus set BA-217 withdrawn: check your set numbers
5 September 2026 - Operations Storm event debrief, 12 September
9 September 2026 - Compliance Pre-season readiness deadlines
8 September 2026
Coming up Calendar
- 12/09Storm event formal debrief
7:00 pm, Surf Coast SES unit, Torquay - 17/09Grovedale aged care facility inspection
10:00 am, Aged care facility, Grovedale - 23/09Crew leader assessments, structure fire simulation
9:00 am, Training campus, Ballan - 24/09Breathing apparatus wearer reassessments
8:30 am, Training campus, Ballan
Mapped to the Public Safety
Every scenario lists the current units of competency and qualifications it supports, with assessor notes and a printable evidence summary. Use it with your own assessment tools or ask CAQA for a matched kit.