Simulated workplaceCAQA Guardian Emergency Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
PUACAQA GuardianSimulated workplace
Simulated workplace
Department

State Emergency Service Operations

Delivers storm and flood damage operations, rescue and search through fourteen volunteer units with a regional duty officer, coordinates unit readiness and requests for assistance, and supports flood and storm warnings with community information.

Manager SES Operations610 staff
Home/Departments/State Emergency Service Operations
Responsibilities

What the team is accountable for

  • Respond to storm, flood, rescue and search requests for assistance
  • Maintain unit readiness, vehicles, floodboats and rescue equipment
  • Manage working at height, chainsaw and swiftwater safety
  • Support evacuation, sandbagging and community information
  • Maintain unit rosters and duty officer coverage
Performance measures

How we know it is working

88%
Requests for assistance completed within 24 hours
13 of 14
Units at minimum readiness
84%
Volunteer retention
People

Who works here

LC

Leanne Carrick

Manager SES Operations

Leads the fourteen volunteer units and the duty officer roster, having joined as a volunteer rescue operator in 2008 and moved to career staff in 2016.

TB

Tom Brennan

Unit Controller, Surf Coast SES

Volunteer controller of a 46 member unit, leads storm and flood operations and vertical rescue, and has been a member for eighteen years.