Simulated workplaceCAQA Guardian Emergency Services is a fictional business created by CAQA for training and assessment. It is not a real company and no person, client or record here is real.About this simulation
PUACAQA GuardianSimulated workplace
Simulated workplace
Simulated Business Resources

For trainers and assessors

How to use CAQA Guardian Emergency Services with your students, what is included, and the mapping to the Public Safety.

PUA release 6.0Public Skills Australia
What is included

One simulated business, ready for assessment

A complete fictional employer

Public site and staff intranet for one business in the industry, with its history, services, values, locations, six departments and ten named roles. Everything is fictional and labelled as such on every page.

14 controlled documents

Policies, procedures, forms, templates, a register and a plan written in controlled-document style with document codes, owners, versions and review dates. Forms and templates are fillable on screen and print to PDF.

5 working systems

Record-keeping apps with realistic seed data: table, card and board views, add, edit, delete, search, filter, CSV export and a one-click reset. Records are stored in the student's browser, so every student starts from the same seed data.

Inbox, notices and calendar

Eight work requests from managers and colleagues that point the student at scenarios, documents and systems, a notice board, and a business calendar the student can add to.

8 assessment scenarios

Role-based workplace tasks at Entry, Intermediate and Advanced level, each with context, brief, task checklist, deliverables, linked documents and systems, assessor notes and a printable evidence summary.

Mapping to current units

Every scenario is mapped to current units of competency and qualifications on training.gov.au for this training package, so trainers can align tasks to their own assessment tools.

How to use it

A typical delivery pattern

  1. Orient the class. Walk students through the home page, the departments and the people so the business feels real before any task begins. Ask them to read About this simulation.
  2. Assign roles. Students sign in as the role a scenario names (or one you choose). The choice is stored only in their browser and shapes the greeting, inbox and evidence summary.
  3. Issue the work request. The inbox message for a scenario reads like a real instruction from a manager. Students open it, follow the link to the scenario and read the brief.
  4. Work in the systems and documents. Tasks tell students which policy to apply, which form to complete and which system record to create or update. Forms print to PDF; systems export CSV.
  5. Collect evidence. The scenario page ticks off tasks and prints an evidence summary listing every record the student created or changed, their notes and the units mapped. Combine it with your own observation checklist and questions.
  6. Reset between cohorts. Each browser starts from the same seed data. A reset on the About this simulation page clears everything a student did on that device.
Unit mapping

Scenarios mapped to current units

Codes and titles were taken from training.gov.au on 10 September 2026 (Public Safety, release 6.0, developed by Public Skills Australia). Mapping shows which units a scenario gives evidence towards; it is not a substitute for your own assessment mapping.

ScenarioLevelUnits of competencyQualifications
Complete the start of shift appliance and breathing apparatus check
Fire and Rescue Operations
EntryPUAEQU001 Prepare, maintain and test response equipment
PUAWHS001 Follow defined work, health and safety policies and procedures
PUATEA001 Work in a team
PUAOPE013 Operate communications systems and equipment
PUA20719 Certificate II in Public Safety (Firefighting Operations)
PUA20622 Certificate II in Public Safety (Firefighting and Emergency Operations)
Take emergency calls and dispatch resources on a supervised shift
Emergency Communications Centre
EntryPUAECO002 Process emergency incident calls and enquiries
PUAECO004 Operate computer aided dispatch system
PUAECO005 Dispatch resources from within an emergency communications centre
PUAECO003 Operate and control radio networks
PUACOM001 Communicate in the workplace
PUA30822 Certificate III in Public Safety (Emergency Communications Centre Operations)
PUA40119 Certificate IV in Public Safety (Emergency Communications Centre Operations)
Lead a storm damage crew on roof and tree jobs
State Emergency Service Operations
IntermediatePUASES008 Undertake storm and water damage operations
PUASES013 Undertake storm and water damage operations performed at heights
PUAWHS002 Maintain safety at an incident scene
PUAOPE014 Navigate to an incident
PUATEA001 Work in a team
PUA30519 Certificate III in Public Safety (SES Operations)
PUA40219 Certificate IV in Public Safety (SES Leadership)
Work a hazardous materials incident as a crew member
Fire and Rescue Operations
IntermediatePUAFIR306 Identify, detect and monitor hazardous materials at an incident
PUAFIR308 Employ personal protection at a hazardous materials incident
PUAFIR207 Operate breathing apparatus open circuit
PUAWHS002 Maintain safety at an incident scene
PUA30622 Certificate III in Public Safety (Firefighting and Emergency Operations)
PUA30719 Certificate III in Public Safety (Firefighting Operations)
Conduct a fire safety inspection and a critical follow-up
Community Safety and Prevention
IntermediatePUAFIR301 Undertake community safety activities
PUAOPE011 Inspect property and facilities
PUACOM014 Contribute to community safety
PUAFIR206 Check installed fire safety systems
PUACOM002 Provide services to clients
PUA31422 Certificate III in Public Safety (Community Safety)
PUA41120 Certificate IV in Public Safety (Community Safety)
Lead a crew and control a Level 1 structure fire
Fire and Rescue Operations
AdvancedPUAOPE012 Control a Level 1 incident
PUAOPE020 Lead a crew
PUAOPE015 Conduct briefings and debriefings
PUAWHS002 Maintain safety at an incident scene
PUATEA003 Lead, manage and develop teams
PUA40319 Certificate IV in Public Safety (Firefighting Supervision)
PUA41019 Certificate IV in Public Safety (Leadership)
Conduct a grassfire emergency risk assessment for the western plains
Emergency Management, Planning and Recovery
AdvancedPUAEMR001 Establish context for emergency risk assessment
PUAEMR002 Assess emergency risk
PUAEMR003 Develop treatment options for emergency risk
PUAEMR007 Develop emergency management plans
PUAEMR020 Coordinate emergency planning
PUA50120 Diploma of Public Safety (Emergency Management)
PUA60120 Advanced Diploma of Public Safety (Emergency Management)
Design and manage the regional evacuation and relief centre exercise
Emergency Management, Planning and Recovery
AdvancedPUAEMR032 Design emergency management exercises
PUAEMR036 Manage and evaluate emergency management exercises
PUAOPE028 Conduct and manage community evacuation
PUAOPE030 Establish and manage emergency evacuation centre
PUAOPE015 Conduct briefings and debriefings
PUA50120 Diploma of Public Safety (Emergency Management)
PUA60120 Advanced Diploma of Public Safety (Emergency Management)
Qualifications

All 34 current qualifications in PUA

The business is written to suit the featured qualifications; the rest can be supported by adding scenarios, which CAQA can do on request.

CodeTitleLevelStatus here
PUA20119Certificate II in Public Safety (Aquatic Rescue)Certificate IIAdaptable
PUA20219Certificate II in Public Safety (SES)Certificate IIAdaptable
PUA20622Certificate II in Public Safety (Firefighting and Emergency Operations)Certificate IIAdaptable
PUA20719Certificate II in Public Safety (Firefighting Operations)Certificate IIFeatured here
PUA30322Certificate III in Public Safety (Aquatic Search and Rescue)Certificate IIIAdaptable
PUA30420Certificate III in Public Safety (SES Rescue)Certificate IIIAdaptable
PUA30519Certificate III in Public Safety (SES Operations)Certificate IIIFeatured here
PUA30622Certificate III in Public Safety (Firefighting and Emergency Operations)Certificate IIIFeatured here
PUA30719Certificate III in Public Safety (Firefighting Operations)Certificate IIIFeatured here
PUA30822Certificate III in Public Safety (Emergency Communications Centre Operations)Certificate IIIFeatured here
PUA30922Certificate III in Public Safety (Biosecurity Emergency Response Operations)Certificate IIIAdaptable
PUA31422Certificate III in Public Safety (Community Safety)Certificate IIIFeatured here
PUA40119Certificate IV in Public Safety (Emergency Communications Centre Operations)Certificate IVAdaptable
PUA40219Certificate IV in Public Safety (SES Leadership)Certificate IVFeatured here
PUA40219Certificate IV in Public Safety (SES Leadership)Certificate IVFeatured here
PUA40319Certificate IV in Public Safety (Firefighting Supervision)Certificate IVFeatured here
PUA40422Certificate IV in Public Safety (Biosecurity Emergency Response Leadership)Certificate IVAdaptable
PUA41019Certificate IV in Public Safety (Leadership)Certificate IVAdaptable
PUA41120Certificate IV in Public Safety (Community Safety)Certificate IVFeatured here
PUA42619Certificate IV in Public Safety (Aquatic Search and Rescue Management)Certificate IVAdaptable
PUA50120Diploma of Public Safety (Emergency Management)DiplomaFeatured here
PUA50419Diploma of Public Safety (SES Operations Management)DiplomaAdaptable
PUA50519Diploma of Public Safety (Firefighting Management)DiplomaAdaptable
PUA50622Diploma of Public Safety (Biosecurity Emergency Response Management)DiplomaAdaptable
PUA50622Diploma of Public Safety (Biosecurity Emergency Response Management)DiplomaAdaptable
PUA50722Diploma of Public Safety (Recovery Management)DiplomaAdaptable
PUA50919Diploma of Public Safety (Search and Rescue - Coordination)DiplomaAdaptable
PUA51019Diploma of Public Safety (Community Safety)DiplomaAdaptable
PUA60120Advanced Diploma of Public Safety (Emergency Management)Advanced DiplomaFeatured here
PUA60219Advanced Diploma of Public Safety (Search and Rescue Management)Advanced DiplomaAdaptable
PUA60519Advanced Diploma of Public Safety (Firefighting Management)Advanced DiplomaAdaptable
PUA60719Advanced Diploma of Public Safety (Community Safety)Advanced DiplomaAdaptable
PUA60922Advanced Diploma of Public Safety (Fire Investigation)Advanced DiplomaAdaptable
PUA80119Graduate Diploma of Crisis LeadershipGraduate DiplomaAdaptable
Delivery format

Delivery and LMS compatibility

Hosted web application

Runs in any modern browser on desktop, tablet or phone. No installation, no plug-ins, no student accounts. Each package has its own address, for example bsb.caqa.com.

LMS ready

Link to the whole site, a scenario or a single document from Moodle, Canvas, aXcelerate, Cloud Assess, Blackboard or any LMS that can open a web link. A SCORM wrapper that launches the site and records completion can be supplied on request.

Privacy by design

Student entries stay in the student's browser (local storage). Nothing is sent to CAQA or to any server, so no personal information is collected and no accounts are needed. Students print or export their evidence for submission.

Accessibility and motion

Keyboard navigable, screen-reader labels on controls, reduced-motion support and a visible Motion toggle on every page.

Licensing

Licensing and usage

RTO licence

Licensed to the RTO under the CAQA Resources licence agreement for use with its enrolled students and staff across all its campuses and delivery modes. Contact CAQA for pricing and reseller terms.

Intellectual property

All content, fictional entities, documents and software remain the intellectual property of CAQA. The RTO may print and adapt documents for its own delivery within the licence.

Customisation

Branding and customisation

Branding

A private copy with the RTO's own business name, colours and logo can be produced on its own address.

Content

Extra documents, scenarios, systems and staff roles can be added, and existing ones adjusted to match the RTO's assessment tools, industry partners or state requirements.

Integration

Deep links per scenario and per document, optional SCORM launch package, and evidence summaries in a format that suits the RTO's assessment records.

FAQ

Questions trainers ask

How do trainers use Guardian Emergency Services with a class?

Choose a scenario that matches the units you are assessing, direct students to the inbox message that introduces it, and let them work as a Guardian member using the policies, procedures, forms and record systems. Practical elements such as appliance checks, breathing apparatus and simulations run in your own facility, and the site supplies the records, briefings and planning documents around them.

How do students sign in?

Students sign in with the class code and their own name. Each student receives a private copy of the five record systems, so the log entries, register records and reports they create are theirs alone and do not change what other students see.

How are records kept and exported?

Every entry a student makes is stored against their sign-in and can be exported by the trainer as a PDF or spreadsheet for the assessment file. Seed records are shared and read only, so the systems always look like a working organisation.

Can I reset a student's systems?

Yes. From the trainer dashboard select the student and choose Reset systems to remove their entries and restore the seed records. Submitted deliverables are kept unless you also clear submissions.

Can the organisation be adapted to our agency's procedures?

Trainers can add their own documents, inbox messages and scenarios, and can hide seed content that conflicts with the procedures of the agency your students belong to. The organisation name, people and core documents stay consistent so the site continues to read as one workplace.

Which qualifications does this workplace support?

Guardian supports the firefighting, SES, emergency communications, community safety and emergency management qualifications from Certificate II to Advanced Diploma. Each scenario lists the units it is mapped to, copied from training.gov.au, and the level tag shows whether it suits entry, intermediate or advanced students.

Talk to CAQA

Pricing, reseller terms, matched assessment kits and private branded copies: info@caqa.com.au or 1800 266 160. Browse the full catalogue at caqaresources.com.au.