Our departments
Six departments make up the business. Each page shows the purpose, the people, the measures that matter and the systems the team works in.
Fire and Rescue Operations
Responds to fires, rescues and hazardous materials incidents from 28 stations, maintains appliances and equipment in a state of readiness, crews every turnout with competent members, and manages every incident under the incident management system with a safety officer where required.
State Emergency Service Operations
Delivers storm and flood damage operations, rescue and search through fourteen volunteer units with a regional duty officer, coordinates unit readiness and requests for assistance, and supports flood and storm warnings with community information.
Emergency Communications Centre
Receives emergency calls transferred from the national emergency call service, dispatches appliances and units through computer aided dispatch, controls radio networks, monitors automatic fire alarm systems and supports incident controllers with logistics and information around the clock.
Community Safety and Prevention
Reduces fire and emergency risk before it happens through building fire safety inspections, dangerous goods facility inspections, assessment of building plans, permits and compliance during fire danger periods, community education and prescribed burn planning with land managers.
Emergency Management, Planning and Recovery
Leads regional emergency risk assessment and planning with councils and partner agencies, designs and evaluates exercises, prepares evacuation and relief centre arrangements, and coordinates recovery services for communities after major emergencies.
Corporate Services, Training and Safety
Supports the Chief Officer and every division with finance, people services, health and safety, mental health and welfare, the training campus and its competency records, fleet and equipment workshops, information management and the procurement of appliances and protective equipment.