Emergency Communications Centre
Receives emergency calls transferred from the national emergency call service, dispatches appliances and units through computer aided dispatch, controls radio networks, monitors automatic fire alarm systems and supports incident controllers with logistics and information around the clock.
What the team is accountable for
- Process emergency calls and enquiries to the call taking protocol
- Dispatch resources through computer aided dispatch
- Operate and control the regional radio networks
- Monitor and respond to automatic fire alarm notifications
- Maintain the incident log and resource status in real time
How we know it is working
Who works here
Samuel Adeyemi
Runs the 24 hour communications centre, its three shifts and the computer aided dispatch system, after eleven years as a dispatcher and shift supervisor.
Aisha Rahman
Takes emergency calls and dispatches resources on the afternoon shift, trains new call takers and has worked in the centre for six years.
Where the work is recorded
Incident and Dispatch Log
The official record of every incident and request for assistance, with type, location, resources, incident level, control times, safety officer and debrief status.
Appliance and Equipment Register
Records every appliance, breathing apparatus set, rescue kit, ladder, chainsaw and detector with its checks, tests, services, defects and in service status.